Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows: .
We will try our best to create the suitable design concepts for our clients. In case any company is not able to deliver the services only then refund request is accepted once the payment is done after that no changes can be accepted as per company’s policy . If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
For Cancellations please contact us via contact us link www.digitrand.in Requests received later than15 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.All sales of Recharge, Website, Software or AMC’s are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number or services of website, software and AMC and all charges that result from those purchases. DigiTrand Softech Pvt. Ltd. is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on email@example.com or posting us a message on the Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number DigiTrand Softech Pvt. Ltd. shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email. All the services of website, software and AMC’s are initiated to you within 7 days after payment if not only then you may inform us by sending us an email on firstname.lastname@example.org 'Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source .